Here are the key updates:
3. If you have any questions, feel free to contact us by email or phone — we’re happy to help.
Revised: August 2019
Table of Contents
1. Information we collect and why
When you use our online shop, we need to know a little about you but we will only ask for the minimum amount of data which is required to provide our service. Here we outline what information GB Audio Shop collects, how we collect it and why we collect it.
When you order goods by phone or email or in person from our premises, we need to know a little about you but we will only ask for the minimum amount of data which is required to provide our service. Here we outline what information GB Audio collects, how we collect it and why we collect it.
After processing payment transactions, all card payment receipts, invoices and statements are stored securely for as long as legally required by law, eg for HMRC.
Some of the information above reveals your specific identity, or is directly tied to your specific identity, such as your name and email address. Some of this information does not reveal your specific identity, or does not directly relate to you, such as your browser and device information or information collected through cookies. If we ever combine non-personally identifiable information with personally identifiable information, the combined information will be treated by us as personally identifying information and protected accordingly.
Our services are not directed to people under the age of eighteen (18), and we do not knowingly collect personal information from them.
2. Other ways we may use your information
Here are the ways we might use your information to provide our services and serve you better content.
We and our service providers may use your information for our legitimate business interests in providing a retail shop. Our legitimate business interests are explained below, alongside examples of how your information may be used for these purposes.
3. The Lawful Basis on which we process your information
We will only request, process and store data for one of the following legal reasons:
a. Consent - If you choose to opt in to one or more of our services eg opening a credit account, creating an online customer account, signing up for our email news bulletins, etc, then we will use your contact details for that purpose.
b. Contract – If you purchase goods or services from our online shop or place an order by phone or email or request information or a price quotation, etc, then we will use your contact details for that purpose.
c. Legal Obligation – We are obliged by law to keep records of certain information, eg for Accountancy, Customs & Excise, Tax, Audits, etc. We will keep only information which is legally required for the legally prescribed duration.
d. Vital Interests - We are obliged by law to keep records of certain information, eg for Fraud Prevention, Law Enforcement, Customs & Excise, Tax, etc. We will keep only information which is legally required for the legally prescribed duration.
e. Public Task – We are obliged by law to keep records of certain information, eg for Fraud Prevention, Law Enforcement, Accountancy, Customs & Excise, Tax, Audits, etc. We will keep only information which is legally required for the legally prescribed duration.
f. Legitimate Business Interest – We may keep certain information for the purposes of direct mail or direct email marketing if we feel that we are offering something which we might reasonably expect to be of interest to you.
4. Who may receive your information
The first rule is that we do not share your information with anyone. However, there are a few exceptions:
a. Voluntary sharing.
If you give us specific authority to share your data, eg if you voluntarily share a story or images on our Facebook, Instagram, Twitter or other social media. We may choose to share or re-post such items if we think it will be of interest to our followers. By submitting data in this public way, you are actively giving us consent to use and share the information with our followers.
c. Our business partners
We need to share your information with third parties for the following purposes:
d. Legal & administrative obligations
We may use and disclose your personal information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so:
5. Your privacy choices
If you have set up an online account with our GB Audio Shop, you can amend your privacy settings or opt out of our services at any time by changing your preferences or subscriptions on the Shop web site. If you have an offline account with GB Audio, you can amend your data, privacy settings or opt out of our services at any time by telephone or email. You can ask us for the information we have about your account and even ask us to delete it all. In summary, you have:
• Access to your data
• The right to have information erased
• The right to have inaccuracies corrected
• The right to object to or restrict processing
a. Account & email settings
When you create or sign in to an existing account, a user profile page is created for you. You can change your Privacy settings by logging in to your account at http://gbaudioshop.co.uk/login.php and clicking on “My Account” or “email notifications” and selecting your preferences.
We make a point of not sending out lots of email offers or news. Customers can generally find all the information they need about our products and services from our website. We may occasionally email you if you have consented to receive email from us when there is something we believe will be of interest to you. If you no longer want to receive such emails from GB Audio, you may opt out of receiving these by following the instructions contained in any such email or by phoning us or be mail. We will comply with your request(s) as soon as reasonably practicable, typically within 30 days. This timescale allows us to ensure that we are able to deal with queries from you and communicate delivery information to you until you receive your order. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages (such as updates about your account or service changes), from which you cannot opt out unless you close your account with GB Audio.
b. Accessing or deleting your information
If you would like to request to review, correct, update, suppress, or delete personal information that has been previously provided to us by you, you may log in to your account, click on “My Account” and update your profile information.
You can also contact us by email or mail and ask us to specify what personal information we have about you and to delete certain personal information about you from our records, or request to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law). Please let us know what information you would like us to remove from our databases or otherwise let us know what limitations you would like to put on our use of your personal information. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will respond to your requests consistent with applicable law, and we aim to comply with your request as soon as reasonably practicable, typically within 30 days.
Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to your request. There may also be residual information that will remain within our databases and other records, but such residual information will no longer be tied to your identity. For example, anonymised statistics.
c. Social media
You can edit or remove the permissions you have granted to GB Audio to use information from your social media accounts by using your application privacy settings on your social media account
d. Third-party analytics companies & Cookies
We have provided details on the cookies we use. You can choose to not accept cookies at any time by adjusting the settings on your browser. This will not affect your experience of GBAudio.co.uk web site, although you may find that you lose some functionality of our GBAudioShop.co.uk web site.
6. Data retention & security
We take a lot of measures to protect your personal information. If you suspect someone else is using your account, let us know by phone or by contacting our Data Security Email
We seek to use reasonable organisational, technical, and administrative measures to protect your personal information within our organisation from loss, misuse, unauthorized access or disclosure, alteration and/or destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us using Data Security Email
We will retain your Personal Information for as long as needed or permitted in light of the purposes for which it was obtained. The criteria used to determine our retention periods include the length of time we have an ongoing relationship with you and provide our services to you, our legal obligations or whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
7. Cross-border transfers
All of your data will be handled or shared (where applicable) or stored within the European Economic Area (“EEA”).
You may be interested to know that some other countries are recognised by the European Commission as providing an adequate level of data protection according to EEA standards, and the full list of these countries is available here.
8. Third-Party Services
We’re not responsible for the privacy practices of third parties linked to from our web site eg PayPal.
9. Policy updates & contacting us
This policy may change over time. We’ve included here our contact information on every email and on our web sites.
We welcome questions, concerns, and feedback about this policy. If you have any suggestions for us, feel free to let us know by contacting our Data Security
You can also write to the following address:
Because email or postal communications are not always secure, please do not include credit card or other sensitive information in your emails or letters to us.
Online Resources - Information Library, Dr. Know's
Audio Clinic, Data Sheets and Customer Support
Terms & Conditions
top / Home / Dry Hire / System Hire / Sales / Accessories / A-Z / Installation / News / Reference Library / Clinic / Contact