GB Audio. Scotland's sound system design company - hire, sale, design and installation service PRIVACY STATEMENT           Go Back one page

 

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GB Audio – Privacy Policy

We’re making some updates to GB Audio’s Privacy Policy to give you more power over your personal information and to support new European data protection laws.  Our new policies come into effect on May 24, 2018.

Here are the key updates:

1. We’ve restructured our Privacy Policy to make it clearer for you to understand the data we have, how we use it and your choices.

2. We’ve made it even clearer for you to control the emails you receive from us, and how your information is used. You can check our Privacy Policy online at any time and you can contact us to opt out or change your contact preferences at any time by email or phone.

3. If you have any questions, feel free to contact us — we’re happy to help.  

Effective date: May 24, 2018

GB Audio’s mission is to provide customers with a high quality, reliable service with minimum of fuss and hassle. In order to do this we will need to hold some information about you. We also commit to protect your privacy and security online and offline. Our Privacy Policy outlines how we obtain information from you and what we do with it. It also explains the choices you can make to control your privacy when you use GB Audio.

Table of Contents

  1. Information we collect and why
  2. Other ways we use your information
  3. The lawful basis on which we process your information
  4. Who may receive your information
  5. Your privacy choices
  6. Data retention & security
  7. Cross-border transfers
  8. Third-Party Services
  9. Policy updates & contacting us
 

1. Information we collect and why

When you use our online shop, we need to know a little about you but we will only ask for the minimum amount of data which is required to provide our service. Here we outline what information GB Audio Shop collects, how we collect it and why we collect it.

What we collect

How we collect it

Why we collect it

Your name.

We ask you to provide a chosen name when you create an online account. (You can make up any name here)

We need a chosen name so we can post your order to you.

Company name.

We ask you to provide a company name when you create an online account. This is optional.

We may need a company name so we can post your order to you.

Your email address.

We ask you to provide an email address when you create an account.

So we can confirm the status of your order or contact you if there is a problem with your order.

Your password.

We ask you to enter a password when you create an account.

So that you can log in to your account in the future.

Your postal address.

We ask you to enter an address when you create an account.

We need an address so we can post your order to you.

Your telephone number.

We ask you to enter a phone number when you create an account. This is optional.

Your phone number may be handy for us to contact you if there is a problem with your order.

Your postal address

We ask you to provide an email address when you create an account.

We need a postal address so we can post your order to you.

Information collected through cookies or log files on www.gbaudio.co.uk

The www.gbaudio.co.uk web site does not currently use cookies. A cookie is a small text file containing a unique identification number that is transferred from a website to the hard drive of your computer allowing the website to identify you and track your activities on that website. Once the user closes their browser, the cookie information is no longer available through the server. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. The GB Audio site does not currently use log files.

We use third-party analytics services from Google Analytics provided by Google Inc. (“Google”). These analytics services may use cookies and similar technologies to analyze how people use our services and provide statistical reports about aggregate user behaviour. Such services may also collect information about platform visitors’ use of other websites. This information is anonymised and not personally identifiable.

Some sites use IP addresses in log files to analyse trends, administer the site, track a user's movements, and gather broad demographic information for aggregate use.
Log files do not enable sites to access personally identifying information, such as email addresses, on your computer..

Information collected through cookies on www.gbaudioshop.co.uk

This GB Audio Shop (www.gbaudioshop.co.uk) web site does require Cookies to be enabled to purchase online to embrace privacy and security related issues regarding your visit to this site. This is done automatically by our service providers using cookies, pixel tags (also known as web beacons and clear GIFs), and other similar technologies. By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who are making transactions on your own behalf, and to prevent leakage of your privacy information.

Like other websites, GB audio may not function properly if cookies are not enabled. We may use cookies on our web site and online shop to understand user activities. We use third-party analytics services from Google Analytics provided by Google Inc. (“Google”). These analytics services may use cookies and similar technologies to analyze how people use our services and provide statistical reports about aggregate user behaviour. Such services may also collect information about platform visitors’ use of other websites. This information is anonymised and not personally identifiable.

Credit/Debit card data. Or Paypal online data.

Your payment information including your credit card or bank number, expiry date, billing address and transaction amount is collected on our payment page by a third-party payment processor (currently PayPal) and will be subject to the third party’s privacy policy.

Your payment information is needed by the third party to pay for goods or services ordered. We have no control over, and are not responsible for, the third party’s collection, use and disclosure of your personal information. We receive information on your payment amount, name and address only; no other payment information is stored or saved within our systems.

 

 

When you order goods by phone or email or in person from our premises, we need to know a little about you but we will only ask for the minimum amount of data which is required to provide our service. Here we outline what information GB Audio collects, how we collect it and why we collect it.

What we collect

How we collect it

Why we collect it

Credit/Debit card data when paying in person.

Your payment information including your credit card or bank number, expiry date, billing address and transaction amount is collected and processed and shared securely by electronic terminal with our service provider (currently WorldPay) including transfer within Europe. These transfers will be subject to the third party’s privacy policy.

We need your payment information to pay for goods or services ordered. Once we have shared this data with the service provider, we have no control over, and are not responsible for, the third party’s use and disclosure of your personal information.

Credit/Debit card data when paying by phone.

Your payment information including your credit card or bank number, expiry date, billing address and transaction amount is collected and processed securely in house. We then share the data with our service provider (currently WorldPay) including transfer within Europe. These transfers will be subject to the third party’s privacy policy.

We need your payment information to pay for goods or services ordered. Once we have shared this data with the service provider, we have no control over, and are not responsible for, the third party’s use and disclosure of your personal information.

Email or web site enquiries

We will ask for the minimum relevant information in order to understand your requirements.

So that we can provide appropriate advice or goods or services. Data will be stored only for as long as it is required to provide our service.

Telephone enquiries

We will ask for the minimum relevant information in order to understand your requirements.

So that we can provide appropriate advice or goods or services. Digital and/or paper based data will be stored only for as long as it is required to provide our service.

 

What we collect

How we collect it

Why we collect it

Credit/Debit card data when paying in person.

Your payment information including your credit card or bank number, expiry date, billing address and transaction amount is collected and processed and shared securely by electronic terminal with our service provider (currently WorldPay) including transfer within Europe. These transfers will be subject to the third party’s privacy policy.

We need your payment information to pay for goods or services ordered. Once we have shared this data with the service provider, we have no control over, and are not responsible for, the third party’s use and disclosure of your personal information.

Credit/Debit card data when paying by phone.

Your payment information including your credit card or bank number, expiry date, billing address and transaction amount is collected and processed securely in house. We then share the data with our service provider (currently WorldPay) including transfer within Europe. These transfers will be subject to the third party’s privacy policy.

We need your payment information to pay for goods or services ordered. Once we have shared this data with the service provider, we have no control over, and are not responsible for, the third party’s use and disclosure of your personal information.

 

After processing payment transactions, all card payment receipts, invoices and statements are stored securely for as long as legally required by law, eg for HMRC.

 

Some of the information above reveals your specific identity, or is directly tied to your specific identity, such as your name and email address. Some of this information does not reveal your specific identity, or does not directly relate to you, such as your browser and device information or information collected through cookies. If we ever combine non-personally identifiable information with personally identifiable information, the combined information will be treated by us as personally identifying information and protected accordingly.

Our services are not directed to people under the age of eighteen (18), and we do not knowingly collect personal information from them.

 

2. Other ways we may use your information

Here are the ways we might use your information to provide our services and serve you better content.

We and our service providers may use your information for our legitimate business interests in providing a retail shop. Our legitimate business interests are explained below, alongside examples of how your information may be used for these purposes.

Purpose

Examples

Providing the functionality of our online shop in order to manage our contractual relationship with you through Your Account.

  • To send administrative information to you, for example, information regarding our services and changes to our terms, conditions, and policies.
  • To ensure that our site and content are optimized for your computer or device according to your preferences and settings.

To fulfil your specific order requests for goods or services through the online shop. We engage in these activities to manage our contractual relationship with you.

  • To allow you to order items, to complete and fulfil your transactions with us and to follow their progress.
  • To allow you to send notes or email messages to us.
  • To facilitate the social sharing functionality that you may choose to use, such as sharing content through our social media pages or submitting reviews via our web site, shop, Google, etc.

Accomplishing our business purposes. We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, because we have a legitimate interest, and/or with your consent.

  • For data analysis, for example, to improve the efficiency of our services.
  • For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements.
  • For fraud and security monitoring purposes, for example, to detect and prevent cyber-attacks or attempts to commit identity theft.
  • For developing new products, features and services.
  • For enhancing, improving or modifying our platform.
  • For identifying usage trends, for example, understanding which parts of our platform are of most interest to users.
  • For determining the effectiveness of campaigns.
  • For operating and expanding our business activities, for example, understanding which parts of our platform are of most interest to our users so we can focus our energies on meeting our users’ interests.
  • For legal compliance. In rare circumstances, we may have to use and disclose information we have about our users in order to exercise or protect legal rights or defend against legal claims under applicable law.

Analysis of personal information for business reporting and providing personalised services. We provide personalised services either with your consent or because we have a legitimate interest.

  • We may anonymise, de-identify and/or aggregate information and use such information to better understand and serve our users or for optimisation of our marketing and targeting efforts. For example, we may compile statistics like the percentage of our users in a region or country or to analyse the performance of particular emails.

  

 

3. The Lawful Basis on which we process your information

We will only request, process and store data for one of the following legal reasons:

a. Consent  - If you choose to opt in to one or more of our services eg opening a credit account, creating an online customer account, signing up for our email news bulletins, etc, then we will use your contact details for that purpose.

b. Contract – If you purchase goods or services from our online shop or place an order by phone or email or request information or a price quotation, etc, then we will use your contact details for that purpose.

c. Legal Obligation – We are obliged by law to keep records of certain information, eg for Accountancy, Customs & Excise, Tax, Audits, etc. We will keep only information which is legally required for the legally prescribed duration.

d. Vital Interests - We are obliged by law to keep records of certain information, eg for Fraud Prevention, Law Enforcement, Customs & Excise, Tax, etc. We will keep only information which is legally required for the legally prescribed duration.

e. Public Task – We are obliged by law to keep records of certain information, eg for Fraud Prevention, Law Enforcement, Accountancy, Customs & Excise, Tax, Audits, etc. We will keep only information which is legally required for the legally prescribed duration.

f. Legitimate Business Interest – We may keep certain information for the purposes of direct mail or direct email marketing if we feel that we are offering something which we might reasonably expect to be of interest to you.

 

4. Who may receive your information

The first rule is that we do not share your information with anyone. However, there are a few exceptions:

 

a. Voluntary sharing.

If you give us specific authority to share your data, eg if you voluntarily share a story or images on our Facebook, Instagram, Twitter or other social media. We may choose to share or re-post such items if we think it will be of interest to our followers. By submitting data in this public way, you are actively giving us consent to use and share the information with our followers.

  • All information you post on our platforms (such as stories, questions, images, videos, etc) will be visible to other users. If you choose to send messages or connect with others through our platform, you disclose your personal information to the recipient of your message. Such posts will be subject to the Terms & Conditions and Privacy Policy of the platform provider.
  • If we use or re-post any of your original images which you submit on any of our sites, we will endeavour to include your name it is standard practice to credit the photographer. If you do not want your information shared with other social media users or with your social media account provider, please do not post on our social media accounts.
  • You may voluntarily share information on message boards, chats, profile pages, blogs, and other services to which you are able to post information and materials (including other social media platforms). Please note that any information you post or disclose through these services will become public information, and may be available to other service users, social media platform users and to the general public. We urge you to be very careful when deciding to disclose any information about yourself via the social sharing features of our platform.

c. Our business partners

We need to share your information with third parties for the following purposes:

  • Our card payment service. We need to share your card details with them in order to complete your transaction to purchase goods or services.
  • Delivery services. We need to share your name and address with delivery companies eg Royal Mail, Parcelforce, etc so that they can deliver your ordered goods.

d. Legal & administrative obligations

We may use and disclose your personal information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so:

  • Fraud prevention: We may use and disclose the information we collect from and about our users as we believe necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, privacy, rights, or property of us, our users, or others.
  • Law enforcement purposes: If requested or required by government authorities such as law enforcement authorities, courts, regulators, or otherwise to comply with the law (which may include laws outside your country of residence), we may have to disclose information we have about our users. We also may use and disclose information collected about you in order to exercise or protect legal rights or defend against legal claims.
  • Tax, Customs & Excise, Accounting, Audits, etc. We have to keep some data in the form of our accounts. This will be minimised and/or anonymised and only kept whilst required by law.
  • Sale or merger of our company: We have no plans to sell our business. In this unlikely event, we may use, disclose, or transfer your personal information to a third party if we or any of our company affiliates are involved in a corporate restructuring (e.g., a sale, merger, or other transfer of assets, including in connection with any bankruptcy or similar proceedings).

 

5. Your privacy choices

If you have set up an online account with our GB Audio Shop, you can amend your privacy settings or opt out of our services at any time by changing your preferences or subscriptions on the Shop web site. If you have an offline account with GB Audio, you can amend your data, privacy settings or opt out of our services at any time by telephone or email. You can ask us for the information we have about your account and even ask us to delete it all. In summary, you have:

        Access to your data 

        The right to have information erased

        The right to have inaccuracies corrected

        The right to object to or restrict processing

 

 a. Account & email settings

When you create or sign in to an existing account, a user profile page is created for you. You can change your Privacy settings by logging in to your account at http://gbaudioshop.co.uk/login.php and clicking on “My Account” or “email notifications” and selecting your preferences.

We make a point of not sending out lots of email offers or news. Customers can generally find all the information they need about our products and services from our website. We may occasionally email you if you have consented to receive email from us when there is something we believe will be of interest to you. If you no longer want to receive such emails from GB Audio, you may opt out of receiving these by following the instructions contained in any such email or by phoning us or be mail. We will comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages (such as updates about your account or service changes), from which you cannot opt out unless you close your account with GB Audio.

 

b. Accessing or deleting your information

If you would like to request to review, correct, update, suppress, or delete personal information that has been previously provided to us by you, you may log in to your account, click on “My Account” and update your profile information.

You can also contact us by email or mail and ask us to specify what personal information we have about you and to delete certain personal information about you from our records, or request to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law). Please let us know what information you would like us to remove from our databases or otherwise let us know what limitations you would like to put on our use of your personal information. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will respond to your requests consistent with applicable law, and we will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to your request. There may also be residual information that will remain within our databases and other records, but such residual information will no longer be tied to your identity. For example, anonymised statistics. 

 

c. Social media

You can edit or remove the permissions you have granted to GB Audio to use information from your social media accounts by using your application privacy settings on your social media account

 

d. Third-party analytics companies & Cookies

We have provided details on the cookies we use. You can choose to not accept cookies at any time by adjusting the settings on your browser. This will not affect your experience of GBAudio.co.uk web site, although you may find that you lose some functionality of our GBAudioShop.co.uk web site.

 

 

6. Data retention & security

We take a lot of measures to protect your personal information. If you suspect someone else is using your account, let us know by phone or by contacting our Data Security Email 

 

We seek to use reasonable organisational, technical, and administrative measures to protect your personal information within our organisation from loss, misuse, unauthorized access or disclosure, alteration and/or destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us using Data Security Email

We will retain your Personal Information for as long as needed or permitted in light of the purposes for which it was obtained. The criteria used to determine our retention periods include the length of time we have an ongoing relationship with you and provide our services to you, our legal obligations or whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

 

 

7. Cross-border transfers

All of your data will be handled or shared (where applicable) or stored within the European Economic Area (“EEA”).

You may be interested to know that some other countries are recognised by the European Commission as providing an adequate level of data protection according to EEA standards, and the full list of these countries is available here.  

 

8. Third-Party Services

We’re not responsible for the privacy practices of third parties linked to from our web site eg PayPal.

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which our services link.  Our inclusion of a link on our services does not imply our endorsement of the linked site or service.

 

9. Policy updates & contacting us

This policy may change over time. We’ve included here our contact information on every email and on our web sites.

We may change this Privacy Policy. The “Effective Date” legend at the top of this Privacy Policy indicates when it was last revised.  Any changes will become effective when we post the revised Privacy Policy on our platform.

We welcome questions, concerns, and feedback about this policy. If you have any suggestions for us, feel free to let us know by contacting our Data Security 

You can also write to the following address:

GB Audio
Unit D
51 Brunswick Road
Edinburgh
EH7 5PD
UK

GB Audio, located at the above address, is the company responsible for collection, use, and disclosure of your personal information under this Privacy Policy.

Because email or postal communications are not always secure, please do not include credit card or other sensitive information in your emails or letters to us.

 

Online Resources - Information Library, Dr. Know's Audio Clinic, Data Sheets and Customer Support
Currently, all GB Audio online and correspondence based resources are fully available and free to GB Audio Web customers and visitors to the site.

Terms & Conditions
Customers are advised to check our Terms & Conditions before entering into any hire, sale, lease or other arrangements. 

 

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